After-sales Service

After-Sales Service

May's Jewelry values every purchase experience. If you have any questions after receiving your items, please keep your order information, the product, and complete packaging, and contact customer service for assistance.

Received Incorrect or Damaged Items

If the item received does not match your order, is incorrect in quantity, or is significantly damaged during delivery, please provide:

  • Order number

  • Overall product photo

  • Photo of the problematic area

  • Photos of the outer box and packaging

  • Unboxing video (if available)

After confirming the situation, we will provide a resolution based on the actual issue.

Characteristics of Natural Crystals

Natural crystals may have naturally formed color differences, textures, mineral deficiencies, inclusions, ice cracks, flat tops, or bead variations, which are generally not considered product defects.

Product photos may have slight differences due to lighting conditions during photography, screen display, and variations in each batch of natural materials. Please refer to the actual product received.

Wrist Size and Modification Service

Before placing an order, please measure your actual wrist size according to the "Wrist Measurement" page.

If adjustments are needed due to personal measurement errors or wearing habits, modification fees, material fees, and return shipping costs may apply. Please contact customer service for confirmation before returning the item; do not send it back on your own.

DIY and Customized Products

DIY intelligent bead selection, engraving, specified wrist sizes, or other customized products made according to personal choices are usually not suitable for resale once completed. Unless there is a problem with the product itself or the content of the customization does not match the order, the relevant handling procedures will be subject to the product page and our return and exchange policy.

Daily Use and Maintenance

Natural stone bracelets are everyday accessories; please avoid strong pulling, impact, high temperatures, chemical cleaners, and prolonged exposure to water.

Elastic cords, metal fittings, and other consumable materials will gradually wear out due to frequency of wear and usage. If you need to replace the elastic cord or require repairs, please provide a photo of the item and contact customer service. We will assess the item's condition to determine if it can be repaired and if material or shipping fees will apply.

Contact Customer Service

When contacting us, please provide your order number and photos of the issue to help us quickly identify it. Items returned without prior confirmation from customer service may not be correctly identified or processed.